Cancellation by the guest
Cancellation is free of charge up to 72 hours before the scheduled departure time. Cancellations made less than 72 hours in advance may not be refundable. Send cancellation requests to madeiraprivatecharter@gmail.com or call/WhatsApp +351 915 000 659, stating the guest name, booking reference and date.
Cancellation by the operator and sea conditions
If sea, weather or safety conditions prevent departure, rescheduling to a new date, subject to availability, is the primary option. The skipper has the final safety decision. If rescheduling is not possible, Madeira Charter will assess the solution applicable to the booking.
Late arrival and no-show
The meeting point and time are confirmed in the booking. Delays beyond the communicated grace period may be treated as a no-show. In the event of a no-show without prior notice, the amount paid may not be refundable.
Rescheduling and credit
Rescheduling is subject to availability and must be requested with sufficient notice. Credits issued by the operator have a validity period stated in the accompanying communication. The final decision on rescheduling and credit rests with the operator.
Special dates and events
High-demand dates such as the Atlantic Festival or New Year's Eve may carry specific cancellation conditions due to fixed schedules and maritime constraints. Those conditions are shown before payment and take precedence over the general rule.
Skipper's final decision
The skipper has final authority over departure. If conditions deteriorate after the experience has begun, the skipper may interrupt the tour for safety reasons. In that case, the operator will communicate the applicable options proportionally to the time of experience completed.