Operator and scope
Madeira Charter is a brand operated by Margem Amena, Lda., tax number 519 267 184, with registered office at Estrada do Aeroporto 65, Moradia 76, 9060-382 Funchal, Portugal. Madeira Charter offers private boat tours on Madeira Island, departing from Funchal Marina.
Ceny, podatki i pojemność
Opublikowane ceny obejmują pełny prywatny czarter dla grup od 1 do 8 osób, w tym VAT, sternika, paliwo, ubezpieczenie i inne usługi. Cena jest za łódź, nie za osobę.
Booking process and confirmation
A booking is created after selecting the tour, date, time slot and providing guest details. Availability is verified server-side. A booking is only confirmed after availability validation, deposit payment and confirmation by the system. A request without confirmed payment does not constitute a booking.
Payment and deposit
After approval, a fixed 30% deposit of the total booking value is due by bank transfer within the time stated in the payment instructions, normally 24 hours. The remaining 70% is payable on boarding. The booking is confirmed only after Madeira Charter receives and verifies the deposit.
Skipper authority and sea conditions
The skipper has final authority over departure, route and continuation of the experience. Decisions based on safety, weather, sea state or maritime restrictions are final. The route may be changed without prior notice. Wildlife encounters are not guaranteed.
Guest obligations and conduct on board
Guests must arrive on time, follow safety instructions and respect on-board rules. Behaviour that puts people, the vessel or the environment at risk may result in immediate termination of the experience without refund. Minors must be accompanied by a responsible adult.
Cancellation, rescheduling and force majeure
The applicable Cancellation Policy is shown before payment and recorded with the booking. If sea, weather or safety conditions prevent departure, rescheduling, subject to availability, is the primary option. Force majeure events not attributable to the operator may limit the available options.
Liability, complaints and governing law
Madeira Charter is not liable for indirect damages, loss of personal belongings or itinerary changes for safety reasons. Complaints must be submitted in writing within 30 days. These terms are governed by Portuguese law. Disputes are subject to the jurisdiction of the Funchal courts, without prejudice to alternative dispute resolution mechanisms.